Owner FAQs
Answers to your frequently asked questions
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Am I required to make my property available to Section 8?
No, you are not required to accept Section 8 tenants, although it may broaden your tenant pool. We can discuss the benefits and considerations with you. -
Are you licensed?
Yes, our team is fully licensed and qualified to provide property management services, ensuring compliance with local regulations. -
Can I reach you after hours?
Tenants are able to reach us for after hour emergencies. All other requests will be addressed during business hours. -
Can you put the money directly into my account?
Yes, we provide direct deposit services for rental payments, making the process fast and convenient. -
Do I get to see the lease or sign it?
Yes, you’ll have access to the lease agreement, and we’ll review it with you. We handle the signing process to streamline the transaction. -
Do you sell real estate too?
Yes, we offer real estate services in addition to property management, should you wish to buy or sell property. -
How and when do I get my checks?
Rent payments are typically processed and distributed by the 20th of each month through direct deposit. -
How is rent collection handled?
We manage rent collection through an online tenant portal, which makes payments easy and secure. We also follow up on any late payments promptly and will assess any fees applicable under the lease agreement. -
How long of a lease do you sign?
We typically sign 12-month leases for the residential properties. Commercial leases are generally 3-years or longer. -
How much security deposit do you charge the tenant?
We generally require a security deposit equivalent to one month’s rent, but this can vary depending on specific circumstances or property requirements. -
How soon can you start managing my property?
We can start as soon as we have a signed management agreement and all necessary property details. Our onboarding process is smooth and efficient. -
What type of properties do you manage?
We manage a variety of properties, including single-family homes, multi-family units, townhomes, condos, and commercial spaces. -
What type of reports do I get and how often?
You’ll receive monthly financial statements through our online portal, which provide a detailed view of income, expenses, and overall performance. -
Who holds the tenant security deposit?
We hold the tenant security deposit in a separate trust account, ensuring compliance with legal requirements.